Prime Video Crashing, How to Fix? These Are The Solutions


prime video crashing – Prime video crashing, how to fix? please read this article to find the solution of the problem in prime video. Streaming services like Amazon Prime Video have become an integral part of our entertainment routines. However, what can be more frustrating than encountering streaming issues when you’re eagerly anticipating your favorite show or movie? Many users have reported problems such as buffering, slow load times, error codes like 1060, and even payment issues while using Prime Video. Fortunately, we’ve got your back with some gaul solutions to these problems.

How to Fix Prime Video Crashing

In this article, we will explore various issues users commonly face with Prime Video and provide practical solutions to ensure you can enjoy uninterrupted streaming.

1. Streaming Problems on Prime Video

One of the most common issues faced by Prime Video users is streaming problems. These issues can manifest as buffering, slow load times, or error codes like 1060, 1007, 1022, and more. These problems are often related to bandwidth and network connectivity.


  • Check your internet speed: Amazon recommends specific minimum speeds for different content qualities. Make sure your connection meets these requirements.
  • Troubleshoot your Wi-Fi: If you encounter connectivity issues, follow a guide to fix Wi-Fi problems to ensure a stable connection.
  • HDMI Cable Quality: If you’re streaming on a TV using a media streaming device, ensure your HDMI cable meets the necessary standards. Replacing a damaged cable might resolve your streaming problems.

2. More Streaming Problems

Sometimes, streaming issues are not solely hardware or network-related but can be attributed to settings and simultaneous streams.


  • Adjust Video Quality: You can manually select the video quality by clicking the gear icon and choosing the ‘Best’ option to ensure the highest quality setting.
  • Disable Motion Smoothing: Poor video quality on smart TVs might be due to motion smoothing settings. Turn this option off on your TV to enhance your viewing experience.
  • Manage Concurrent Streams: Amazon Prime Video allows up to three concurrent streams on your account. Remove unused devices from your account to free up slots.
  • RAM Management: Ensure you have sufficient RAM available on your device. Close unnecessary tabs and background apps to improve streaming performance.

3. Payments Not Working on Prime Video

If you encounter error codes like 2063, 2016, or 2040 during the payment process on Prime Video, it’s essential to address the payment-related issues promptly.


  • Enable 1-Click Payment: Make sure 1-Click Payment is enabled in your account settings to facilitate easy rentals and purchases.
  • Verify Payment Card: Ensure the payment card linked to your Prime account allows online transactions and double-check payment details.
  • Sufficient Balance: Ensure your debit or credit card has enough balance or available credit limit to complete payments.

4. Sign-In, Sign-Out, and Account Problems

Issues related to signing in, signing out, and managing your account can disrupt your Prime Video experience. Error codes like 5004, 5014, or 5016 might appear in such cases.


  • Verify Credentials: Double-check your email address and password while signing in. If you have two-factor authentication enabled, ensure access to the Authenticator app.
  • Wait for Server Issues: Sometimes, internal server problems can cause sign-in issues. Try signing in again after a few minutes or check third-party websites to see if Amazon is experiencing service interruptions.
  • Password Reset: If you still can’t sign in, initiate a password reset by clicking “Forgot your password” on the sign-in page.
  • Sign Out or Deregister Devices: To sign out, click your profile icon and select “Sign-out.” Alternatively, deregister unused devices in your account settings.
  • Manage Parental Controls: If your PIN doesn’t work, reset it in the parental controls section.

5. Amazon Prime Video Not Working on Google Chrome

Users may encounter error code 7235 when attempting to use Prime Video on Google Chrome or Chromebooks.


  • Update Chrome: Ensure you are using the latest version of Google Chrome by clicking on the three vertical dots, then “Help” > “About Google Chrome.” Update if necessary.
  • Widevine Content Decryption Module: In the browser address bar, type chrome://components and check for updates on the Widevine content decryption module.
  • Site Settings: In Chrome’s settings, navigate to “Privacy and security” > “Site settings.” Make sure “Site can play protected content” and “Site can use identifiers to play protected content” are enabled.

6. The Prime Video App is Freezing or Crashing

Occasionally, the Prime Video app may freeze or crash, leading to an unsatisfactory viewing experience.


  • Update the App: Ensure you have the latest version of the Prime Video app. Enable auto-updates in your app store settings.
  • Clear App Cache and Storage: Clearing app cache and storage can resolve crashing issues. Follow the appropriate guide for your device to clear cache and storage.
  • Reinstall the App: If all else fails, uninstall and then reinstall the Prime Video app. Alternatively, wait for a software update to address the problem.


Amazon Prime Video offers a vast library of content for users to enjoy, but encountering technical issues can be frustrating. By following the solutions provided in this guide, you can troubleshoot common problems related to streaming, payments, account management, and app performance. With these gaul solutions at your disposal, you’ll be back to binge-watching your favorite shows and movies on Prime Video in no time. Happy streaming!



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